The Technology and Business Systems Manager is a member of the Global Team, and reports to the Global VP. The successful candidate will work closely with the Global team to assist with the development, documentation, training, and implementation of new and existing systems as well as develop and provide IT support and services to the EFE user base. The EFE’s systems include (present and future)  Salesforce, Box, Microsoft Office 365, a Student and Grant Management System, and a Learning Management System. In addition, the Technology and Business Systems Manager will stay current with technology trends and make recommendations for systems and processes that will benefit the EFE Network.  The successful candidate will demonstrate excellent personal, professional and relationship management skills in addition to their technical skills.

This is a full time position based in Washington, DC. or Madrid. As a member of the Global team, the Systems Manager will also be expected to contribute to EFE affiliate IT needs, particularly in relation to centralized systems that are deployed network-wide such as Salesforce.

• Degree or diploma in Computer Science, Management Information Systems, or a related field, Bachelor’s degree preferred. • At least three years in a help desk, systems adoption, technical support, or similar role. • Lead in the testing, and implementation of new and existing business systems. • Experience creating reports on Tableau or a similar report creation software. • Lead in the preparation of documentation and user support materials to assist system users; develop, organize and write user manuals, guides and other documentation. • Develop and prepare training materials and provide support for system user training workshops; present new systems, features, and enhancements; provide one-on-one training as needed. • Proven ability to set priorities, work independently and take initiative, manage multiple projects and meet deadlines. • Excellent writing skills. Demonstrated ability to draft proposals, reports, results of research or other organizational documents with minimal supervision. • Fluency in English is required. Strong communications and interpersonal skills. Ability to professionally engage and work with key EFE stakeholders in various settings. • Ability to work in the U.S. or Spain • Availability and willingness to travel occasionally to the MENA region as necessary to advance EFE’s objectives. • Availability and willingness to work modified hours and days as needed.